Refund Policy
At Sunshine Play Cafe, we understand that life with little ones can be unpredictable. Our goal is to be as flexible as possible while ensuring we can continue to provide a safe and joyful environment for all families.
General Policy
Refunds take 5-7 business days for processing. Refunds are generally issued to the original payment method unless otherwise specified.
Birthday Parties
Party deposits are non-refundable. If you cancel more than 14 days before the event, your deposit can be used as credit for a future party within 6 months. Rescheduling is subject to availability. Cancellations within 14 days forfeit the deposit.Â
Memberships & Gift Cards
Monthly memberships can be cancelled at any time but are non-refundable for the current billing cycle. Gift cards are non-refundable and cannot be exchanged for cash.
Weather & Emergencies
In the event of a cafe closure due to severe weather or facility emergencies, all impacted bookings will receive an automatic full refund or credit, at your choice.
Play Sessions
Cancellations made at least 24 hours before the scheduled session may be transferred to another available session or issued as a Sunshine Play Café account credit.
Special Events
Tickets for holiday parties and themed events are non-refundable. However, tickets are transferable to another family if you are unable to attend. Please notify us of the change.
Late Arrivals & No-Shows
Families arriving late may still enter, but the session will end at its originally scheduled time. A refund or credit will not be issued for missed playtime.
Safety Policy
Your child's safety is our top priority. We request all parties sign the wavier to keep everyone safe, party hosts are responsible for ensuring all their guests have signed a waiver too. If you have any questions before booking, please reach out to playcafesunshine@gmail.com. We are here to help and can't wait to see you.